Overview

This Privacy Policy explains how Neurobella ("we", "us", "our") collects, uses and shares your personal information when you visit our website, place an order or contact us. By using the site you agree to the practices described here.

Information We Collect

Information you give us. When you place an order, subscribe or get in touch, we collect details such as:

• Your name, email address and phone number
• Billing and shipping addresses
• Order details, subscription preferences and purchase history
• Messages you send to our support team

Information collected automatically. When you browse the site we receive technical information such as your IP address, browser and device type, the pages you view, and how you arrived at the site. Much of this is collected through cookies and similar technologies.

Payment information. Payments are handled by our payment processors. We do not store your full card number on our systems.

How We Use Your Information

• To process, ship and deliver your orders, including subscription refills
• To send order confirmations and shipping updates, including tracking details by email
• To answer your questions and provide customer support
• To detect and prevent fraud and keep the site secure
• To understand how the site is used and improve it
• To send promotional emails or messages where you have agreed to receive them — you can unsubscribe at any time

How We Share Your Information

We do not sell your personal information. We share it only as needed to run our store:

• With service providers that host our store, process payments and send emails
• With shipping carriers, so they can deliver your order
• When required by law, or to protect our rights and the safety of our customers
• As part of a merger, acquisition or sale of business assets

Cookies

Cookies help the site remember your cart, understand traffic and measure the performance of our marketing. You can control or delete cookies through your browser settings; some parts of the site may not work correctly without them.

Data Retention

We keep order information for as long as we need it for accounting, tax and legal purposes, and other personal information only for as long as it is useful for the purposes above.

Your Rights

Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict certain processing, and to opt out of marketing. To make a request, email us using the details below. We will verify your request and respond within the time required by applicable law.

Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is completely secure, however, so we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of the page shows when it was last revised.

Contact Us

If you have any questions about this policy, please reach out to our support team:

• Email: support@neuro-bella.com
• Customer Service: Monday to Friday, 8:30 AM – 5:30 PM (EST)
• Contact form: neuro-bella.com/pages/contact